Shipping & Returns.
Everything is made and packed in small batches, so orders are handled by a person rather than a warehouse. Here is exactly what to expect — including the one thing worth reading before you buy.
Shipping
Processing your order
We process all orders within 2–5 business days. Everything is made and packed in small batches, so your order is handled by a person rather than a warehouse.
Delivery within Canada
Shipping is free on orders over $100. Below that, the cost is calculated at checkout based on your address — you will always see it before you pay, and nothing is added afterwards.
Standard delivery takes 5–10 business days after dispatch, depending on where you are. Allow up to three weeks in total from placing your order, and longer around holidays.
Tracking your order
Once your order has shipped you will receive a confirmation email with your tracking number. Follow your delivery in real time with Canada Post: Track my order.
If the email has not arrived within a few hours of your dispatch notification, check your spam folder before getting in touch.
Returns & exchanges
Hair care products are final sale
Due to the nature of our products, all hair care sales are final. This is standard across cosmetics and it is about hygiene, not about being difficult — once a bottle has left us we cannot resell it, opened or not.
Extensions and accessories
These may be eligible for exchange if they are unopened and in their original condition. Get in touch and we will let you know.
If something is wrong with your order
Contact us at tresbeauxinc@gmail.com within 7 days of receiving your package and we will be happy to help. Send a photo if something arrived damaged or incorrect — it makes it much quicker to sort.
Not sure which product to buy?
Because hair care is final sale, it is worth asking first rather than guessing. There is a free email consultation, or a 15-minute video consultation for CA$25, and either will point you at the right product for your hair.
Booked an appointment rather than a product?
Appointment deposits work differently from product returns. Give at least 48 hours’ notice and your deposit moves to your new date; inside 48 hours or a no-show, the deposit is kept. Full terms are on the Book an Appointment page.
Something not right with your order?
Get in touch and we will sort it. We reply within two working days.
