Help
Frequently asked questions.
Orders, products, appointments and training. If your question is not here, get in touch and we will answer it.
Products
Will these cause buildup on my locs?
The Crown Care range is designed with locs and intentional product layering in mind. Use products as directed and cleanse regularly to help prevent unnecessary product accumulation.
Do I need the entire Crown Care system?
No. Start with the products that match what your scalp and hair currently need. You can also explore The Crown Wellness System to help build your routine.
What order should I use the products in?
Think of your routine in stages: reset the scalp when needed, refresh between washes, hydrate the hair, seal and finish, then incorporate restorative care where it makes sense for your routine. See The Crown Wellness System for more guidance.
Are the products only for locs?
No. Crown Care is created with loc care in mind, but many of the products can also be incorporated into routines for braids, twists, protective styles and loose natural hair.
How long does a bottle last?
It depends on your hair length, density, frequency of use and the product. Mists and finishing products are generally used in smaller amounts, while wash-day scalp products may be used more generously.
Can I use these while pregnant, nursing or on children?
Full ingredient lists are available on the individual product pages. If you are pregnant, nursing or considering use on a child, review the ingredient list and check with your healthcare professional before use.
Orders & shipping
Where do you ship?
We ship across Canada. Shipping rates are calculated at checkout based on your order and delivery address.
How quickly do orders go out?
Orders are processed within 2–5 business days. Standard delivery within Canada is generally an additional 5–10 business days after dispatch. Tracking information is emailed once your order ships.
Can I return a product?
Due to the nature of our hair-care products, all hair-care sales are final. Please review the product information carefully before purchasing.
My order arrived damaged or incorrect.
Contact us at tresbeauxinc@gmail.com within 7 days of receiving your package. Please include your order information and photos of the issue so we can assist you.
Can I change my order after placing it?
Contact us as soon as possible at tresbeauxinc@gmail.com . If your order has not yet been packed or shipped, we will do our best to assist. Once an order has shipped, changes cannot be made.
Salon appointments
How do I book?
Visit the booking page to view available services, dates and appointment times.
Why is there a deposit?
Your deposit reserves your appointment time and is applied according to the booking policy for the service you select.
What if I need to reschedule?
Please provide at least 48 hours’ notice when rescheduling. Appointments changed inside the policy window may require a new deposit. Please review the booking policy attached to your appointment for full details.
Should I arrive with my hair washed?
Follow the preparation instructions for the service you booked. If your appointment does not include cleansing, arrive with your hair and scalp prepared according to the booking instructions and with any previous style removed when required.
How do I know which service to book?
Read the service descriptions before booking and choose the option that most closely matches what you need. If you are unsure, contact us before booking so the correct amount of appointment time can be reserved.
I have smaller locs or very dense hair — does that change the price?
Some services require additional time for smaller locs, higher density or more detailed maintenance. Any applicable options or add-ons should be selected when booking so enough time is reserved for your appointment.
The Academy
How do I book a course?
Start by exploring Très Beaux Academy . Choose the training that best matches your goals, then open the individual course page to view the available enrollment and payment options.
How are training dates selected?
Training is hands-on, so dates are coordinated around course availability and the format of the class. After enrollment or deposit, the next steps for scheduling are confirmed with you.
What is included?
Each class has its own format and learning outcomes. Open the individual training page for the most current information about what is included, what you will practise and what you should bring.
Do you teach virtually?
Yes. Virtual options are currently available for Crochet Workshop and Loc Styling & Maintenance . Select the appropriate format on the individual course page.
I am a complete beginner — where do I start?
Start with Complete Loc Mastery . This is the two-day foundation training designed to build your understanding of professional loc services before moving into more specialized training.
Where can I learn loc extensions?
Visit Loc Extension Mastery for the dedicated in-person extension training.
Where can I learn loc repair and crochet techniques?
Visit the Crochet Workshop for training focused on crochet technique, repair and reconstruction.
